Monthly Ride Service Guidelines
Towns include Fitchburg, Leominster, Gardner, Lancaster, Lunenburg, and Westminster
Service is curb to curb. Vehicles cannot enter private driveways.
Monthly Ride Service is a public transportation service provided on a monthly basis.
Transportation is combined with other customers, and riders may be on the vehicles for up to 90 minutes.
Payment for service must be received by the 26th of each month for service to begin the 1st of each month. For any payment received after the 26th, there will be a three-business-day delay in service. NO EXCEPTIONS
Payment is non-refundable, non-transferable, and no credits are given.
The vehicle has up to 20 minutes to arrive.
This vehicle will not wait more than three minutes to pick you up.
Please call 978-345-7711 ext. 3 for pricing.
MART cannot provide Monthly Ride Service for children attending a school or school-substitution program.
Changes and Cancellations:
- Changes are limited to four times a month and must be called in to “MART” at least one day in advance.
- If you do not call and cancel your pickup trip prior to arrival of the vehicle, your return ride will be automatically canceled, and you will have to make other arrangements for your trip.
- If you do not show up for your trip for two consecutive days, “MART” will suspend your service (no credit will be issued). Once you contact “MART” your transportation will be reinstated beginning the next business day.